We have a booking for a hotel break 27th May 2020 in Cadiz Spain which we have been attempting to postpone to May 2021 since March this year. Secret Escapes have sent two circular type documents to us stating they have attempted to delay the booking but cannot and one email suggesting that they have decided that I want to cancel and unfortunately, no refund can be provided. I have sent numerous emails to them stating that I wish to delay the booking for one year but without any response from them. I have had more luck emailing the hotel itself and they would like to help but say that the postponement can only be made through and by Secret Escapes. Using contact us, Secret Escapes now state that the booking cannot be postponed. Funny though, the hotel has confirmed that they have not received payment for our booking