I was due to go to Cornwall in May 2020, this was cancelled due to the pandemic. I contacted SE in early May, and was told I would be offered a credit note within a week, still not in account we are in June and if I wanted a refund I would have through my travel insurance. The hotel wouldn't authorise one as I booked through a third party eg SE.SE won't give me a refund i have to go through the hotel, round and round in circles I go. I have gone through my credit card company who are looking into it, as I am not getting anywhere. I will never use them again, and I would highly recommend to proceed with caution if anyone was considering booking with them.