I wish I had read these reviews before I booked with Secret Escapes as I am now having the same trouble getting a refund for our ‘cancelled’ holiday to Iceland on March 17th.... the day the government announced travel restrictions. I have found it extremely difficult to get to speak to anyone with any authority to make decisions. Seems to be like they have telephone operators with limited English who say they’ll ring you back when they’ve spoken to a manager, then don’t! They have £1400 belonging to us and so far we have no idea when or if we will get this back. Stay clear of this company.