I booked a holiday on 23rd December… I booked a holiday on 23rd December 2019 to take my wife to a luxurious all inclusive hotel in Cyprus for a week in June 2020, through Secret Escapes which was paid in full at the time of booking.This was a surprise Christmas gift for my wife who has breast cancer and has been receiving treatment for the last four years. Secret Escapes cancelled the holiday on 20th May 2020. I have since phoned 4 times on : - 22nd May 2020 - 8th June 2020 - 30th June 2020 - 31st July 2020 Each time I have phoned I have been told that my request is being dealt with then nothing happens. I have also explained again and again that my wife has Cancer and this was a treat for her. Furthermore this is my money, £2000 plus which is being withheld from me. To add insult to injury, I have not worked since March 2020 and because I receive a small pension, less than £800 per month I did not qualify for any support from the government, this has also been explained to each operator but again, nothing happens. Today I asked the operator if he would speak to my wife which he did, he advised her that Secret Escapes could not afford to refund everyone and we may have to wait for a year before receiving the refund. The operator says that Secret Escapes has to recoup the money paid directly from the hotel and airline before I can be refunded, this seems strange as I paid extra money directly to the airline to select seats which had already been refunded to me from the airline. The operator then asked his colleague if I could be refunded today, his colleague said no that has to be agreed from head office and that was that. Neither my wife nor I were put through to head office to discuss directly with them. We have tried to locate the number for Secret Escapes head office but this is the same number as general enquiries. The service from Secret Escapes is atrocious, they have a duty of care to their customers which clearly is not being followed. Martin Lewis from the Money Programme has said on TV and documented on his web site that money from holidays cancelled by the operator should be refunded within 14 days, well, 11 weeks have passed by and still nothing. Suffice to say, I will never book a holiday through them again, furthermore I would not recommend them to anyone