Never deal with this company. I booked a holiday in January 2020 which was £4795 to Jamaica Sandals. The holiday of a lifetime. The holiday got cancelled by the provider in May 2020, and after 6 weeks of getting no where I decided to invoke my rights under UK consumer legislation. This was successful and I got a refund from mastercard. About 4 weeks later, I get an email from Secret Escapes with sections of their contract terms attached saying I should have claimed on my holiday insurance and asked them to try and change the date. I ignored this and now I have a second stage charge back dispute going on with their supplied terms and conditions but no explanation asking me to comment on which I have done. This is stress and aggravation that normal people do not need or deserve. Just do the right thing secret escapes and where you have taken money from ordinary hard working people, refund it. I would not book with this company again and would never recommend.