Watch out for the small print!! We booked a two night stay through Secret Escapes 1-3 June 2020 in Hyatt Murano Venice whilst on a 10 day trip to Italy. Easy Jet cancelled our flights to Verona and gave full refund. All the other accommodation we had booked have refunded deposits. The Hyatt Murano was closed so the accommodation was not even available if we had got there! Secret Escapes have advised they do not give refunds as paid the Hotel in full and the Hotel will not give refund either. Apparently it is written in their small print! We do not want a voucher we want a full refund of £294. Secret Escapes told us to claim through our holiday insurance which we took out a premium annual package and the holiday insurance advise that we are not covered through COVID even though the flights were cancelled by Easy Jet due to 'situations outside their control'! I cannot believe the attitude of Secret Escapes or the Hotel given the circumstances that we are all going through across the world. Secret Escapes claim that they paid the fees to the Hotel immediately, back in February when we booked the holiday. Even the credit card company have been unsuccessful due to small print in Secret Escapes terms and conditions where they state they do not offer refunds. It is so stressful for everybody and I feel for everybody posting on this site about the lack of care shown by Secret Escapes. Secret Escapes are still advertising holidays now and offering full refunds if cancelled but prior to 8 days of departure. Beware all, Easy Jet notify 7 days before departure!!!!