Our booking for a weekend away in the Cotswolds was cancelled back in May. SE maintain that we have to deal directly with the hotel in question even though we paid our money to SE - not the hotel. The hotel as yet have not let us rebook the trip (first it was limited to Nov to Feb, not the May trip we had booked! Now they won't even let us re-book) and will not refund us either. £300 IS NOT A TRIVIAL AMOUNT OF MONEY TO US!! Do not trust this company, once they have your money they do not care about you anymore and you will lose out. Unfortunately the Ombudsman looks like the only way forward.