I had had good service from Secret Escapes previously, but now have had to rethink ever booking with this company again. I only wish I had read these recent reviews . I had booked a two day stay at a hotel but due to unforeseen circumstances had to cancel this in the next hour which I did on the advice of a Secret Escapes person. The hotel accepted the cancellation and made a note of it . My mistake was to naively consider that this was all that I needed and that Secret Escapes , knowing of my intention, would liase with the hotel. For that reason I did not return to their page so did not read of their cancellation clause . Yesterday my bank statement showed that the full amount had been deducted . I contacted the hotel who confirmed that they had received no money , so where has it gone and why am I being charged for no service being rendered ? My advice? Read the small print very carefully !!!!