Great friendly help over the phone with choosing linen colours. (Samples sent in post to assist choice - great!). Nice handwritten note in with samples offering help if needed. Ordered a Super King duvet cover etc and everything arrived very promptly. Very happy with colour (exactly matched sample) and loved the quality. Have washed once and it looks like it will continue to wash well too. Made in Portugal was another big incentive to purchase from Secret Linen. Quality way way above another linen duvet cover purchased from a big partnership retailer. 100% will buy again from Secret Linen.