If I could give a minus I would The worst service ever Take your money , but when I opened sons birthday then daughters Xmas segways and BOTH didn’t work it was very suspicious I wish I had read reviews first I rang and asked for manager name to write complaint ; was told “ Lou “ no ONE on earth is going to write a professional, letter to Lou Had phone put down on me numerous times Can hear them They can’t spell Awful awful awful Then writing They send same email We need ur serial number / receipt send it and they say send again This went on for thirty messages I gave up and let card company deal with it Avoid AVOID aVoID Really You think name brand but don’t be fooled