Ordered £100 worth of clothes for my daughter three weeks ago. Hermes delivered to god knows where instead, I supplied proof to select (ring footage, photos of my door compared to the photo Hermes sent) yet still select refuse to resend or refund. Because “both the doors are white” (actually stated by Tracy at customer services).. mine (in the photos) is actually grey now and has glass panels running down the right hand side, Hermes delivered to a white solid panelled door (in photos). Tracy looked on old google maps from 2017 and found my door used to be white. (White door with flower pots) Absolutely disgusting service. I’ve reported to trading standards and if I don’t hear with 48 hours I’m going to take them to small claims court!