Bought some patent black boots on 27/04/2024 at Barnsley store, they were reduced from £29.99 to £10.00. I wore them for 4-5 weeks, when whilst out, the sole heel felt spongy, my heel was not supported & was uncomfortable to walk in. They had cracked down the sides & come away from sole I knew of selects policy of no refunds, a government website on UK retail shoe law says is the customers legal right to have a refund on items that are not of satisfactory quality, fit for purpose, which is why i was hesitant to go back to the store, but i ended up at end of May going into the Barnsley store with my boots & receipt, the person in charge that day was of course not a manager, she told me that i was heavy footed & that's why they broke, the manager will look at them when she comes in tomorrow if you leave them here with receipt. we'll send them to head office for them to decide but they will probably refuse to do anything! Footwear should last on average 8-12 months not 4 weeks they are not fit for purpose. I refused to leave anything with them & complained via email, which reply was from Tracy G "The manager knows about the problem, she will sort when you return to store". Yeah by sending them to head office & i haven't got any evidence cos they've taken it.