BUYER BEWARE! AVOID AVOID AVOID! Select is by far, the worst company I have ever had the misfortune of dealing with! There should be an option for zero stars... even that is too much! I placed an order with Select over a month ago, for nearly £70. Hermes failed to deliver the order (that's a whole different saga in itself!) and sent the parcel back to the Select. I am still waiting for my refund and after several calls I am still no further forward in receiving it. Last week they told me that they were issuing a refund... nothing. Now now this week they are telling me that they can't issue a refund until they find out where the parcel is. Not only has Hermes not returned the parcel but Select state that they don't have any information on where the parcel is! Last week they did know that the parcel was being returned??? My tracking states that it is on its back to the sender but apparently Select have a different tracking system that doesn't tell them that the parcel is being returned??? I have now been told that they have escalated my issue and I will hear back by the end of the day... I was told that same thing yesterday... I cannot believe that it is taking this long to be issued a refund for items that I have never received!!! This company takes your money, delivers a bad service and then makes it very difficult to get it back when something goes wrong. I have told Select that I will be reporting them to Trading Standards. Someone needs to look into their business practices and their blatant disregard for basic Consumers Rights. I am an owner of a retail business myself, and I would never, ever treat my customers in this way! As I am writing this review, I have just received an email from Select, stating that they are issuing a refund and it should take 3-5 days to reach my account. I won't hold my breath but I will wait for 5 days and then if I do not receive the refund as promised in writing, I will be back on here to post an update on my experience with this company. The ironic thing is that I paid extra for express delivery! It would be funny if it wasn't so terrible!! My advice to anyone reading this... DO NOT BUY ANYTHING FROM THIS COMPANY!