Overall my experience was good. Good selection, easy website to navigate, and fast free shipping. I would prefer either an e-transfer or PayPal option of payment but that is simply a personal preference. The half star I would take off if I could is because of the overall quality of the cigarette itself. I have been purchasing the same kind from a different online supplier and never had an issue with the quality of the cigarette itself. I am halfway through the first of the cartons I ordered here and so far I have had 2 that had holes in the paper, 1 that wasn't filled all the way to the end, and several that are packed very loose compared to others in the same pack. With the loose ones I have to be very cognizant of the fire hazard as the burning end and embers drop very easily.