Took 3 weeks to get my results. I understand the lab gets backed up but I wasn’t notified of this until 2 weeks after you had my sample. It was in your hands for 3 whole weeks and there was no protocol for updating the status of my sample. You could have told me to go see a doctor. Do you not understand the psychological damage this causes your customers? It’s bad enough thinking you have something then you leave us all in the dark for weeks with nothing but a useless refund (which I couldn’t care less about). I couldn’t eat or sleep, I had a hard time performing at work and y’all just kept saying “sorry we can’t give you any information just keep waiting”. You understand technology exists? There is software to help you keep track of these things.