To Whom It May Concern, I write to advise that the receipient received the flowers the 2nd time and was very pleasantly surprised. I thank Send a Bunch for the fast response and handling the disappointment. It was handled very professionally and I have to say the service was excellent. I commend you. I myself was very pleased with the outcome and settlement it means a lot to a customer to have it handled efficiently which it was. I will most definitely continue to use Send a bunch and highly recommend as well. Thank you very much it was greatly appreciated.