We'd always been pleased with the sendabunch service until now when our payment was taken but we received no email acknowledgement of our order and repeatedly got only an answerphone message when we called to enquire 3 or 4 times. And no one returned our calls. Email enquiries went unanswered too. Eventually after 3 calls to the different 'from abroad' number someone managed to confirm our order was in place. They also said an email confirmation had been sent but it definitely hadn't been - and it wasn't in the spam folder, either. This disorganised transaction was very disappointing and frustrating, and I'm afraid it will make us think twice the next time we want to send flowers.