Hi I arranged for item to be collected and (send a pallet) to supply the pallet full size , I paid the extra money £12 . I have just received a email from the lady who has sold me the item and she has told me your driver never supplied the pallet and the item has been placed on its back unwrapped and untied !!! I am a bit concerned this item is going to be damaged ( it is a newly painted pony cart with disc brakes ) Delivery will be tomorrow 13/10/15. I would be grateful if you could reimburse my supplied by you pallet fee and I do hope that this item is in no way scratched as I have before pics that the seller sent me. I fillies out the form online and paid then after I called a contact centre to pay the extra money for you to supply pallet as seller did nt have one. This was done within 20 mins interval and they relayed all my details and number back to me so I don't understand how this error has occurred. Thanks mick