I've used this service around 10 times, mostly because its easy to book on line and is value for money. However I have been let down several times with no communication - I always had to chase you. Given you quote you are state of the art I would beg to differ. When questioning with the office why I had not been called by the driver the answer was 'not all drivers have mobiles and its not their job' Also I note none of my pallets are ever scanned as part of a tracking audit system. None of this says state of the art to me. My local sweet shop takes UPS packages and they scan everything. When I order a Fridge from AO.com they bombard me with contact - a pallet service is way short of top service and is a dinosaur by comparison. Mitchell's may be the 'owner' of the booking but once its in the system it is with 'any carrier' and they just dont seem to care.