Shocking people to deal with, sent a pallet to a buyer and told them when it was due to be delivered so they waited in as it was a major car part they also booked their car into the garage to start work NO DELIVERY. Spoke to Mitchells who at first claim not their problem as they were not the delivery depot when pointed out i booked the pallet with them it went to my buyer must be telling lies as none of their drivers would ever tell a lie and the fact they demand a phone number on booking does not mean a driver would ring. Yet they claimed on the tracking the driver was on site and took the time to ring the office ( who advised to leave the pallet outside ) but not the addressee whos phone number was on all the paperwork. My customer was in and waited all day and now has a stripped car in the garage with no part Short and long of it is had to make another payment to arrange re-delivery or have my pallet "held". The staff at "customer service" talk to you like something they found on the bottom of their shoes with the advice if you want it delivered pay again END OF Once/if my pallet is delivered i will be taking legal action