RE Consignment number SAP009130 An utter shambles! .... I initially gave the wrong post code but 5 minuets on I realised my mistake and both phoned your company and sent an e-mail via your automated reply system, I informed the lady what I had done and she assured me that the correct post code has been noted and it will be passed on to the relevant department. This obviously didn't happen as when I was contacted by yourselves and informed that my delivery would be with me by 3.0pm but in fact it didn't turn up until more like 4.00pm! the driver informed me that he was late due to being given the wrong post code! ....the one that I had CORRECTED THREE TIMES the previous day! ..... when the driver eventually found me and began to unload my item he informed me that it was packed BEHIND some other goods so therefore could not unload my parcel until he went off and dropped off those first! "I'll be back in two hours"! GREAT! ....so not only have I patiently waited all day for nothing now I have to wait until at least 6.00pm! ...he came back with my engine at 6.30pm! this meant that I have now had to work until 10.00pm to have my race car ready for tomorrows race event! I find it hard to believe that a "professional" company can be run in this manner in this day and age of high efficiency and high business competition! I can only call it a complete shambles and would suggest that the very least that you can do is refund my £80.00! I await your prompt reply! Kind regards M. Bird PS. This is a copy of the e-mail I sent you Hello, Unfortunately I have given the wrong delivery post code It should read ......... B76 0BJ Would you kindly confirm receipt of this message and that the delivery will go ahead on the same date please. Kind regards Malcolm Bird 07818-032366 And here is your reply Received and sorted Kind Regards, Rachael Rachael Send a Pallet Team