I was expecting parcel to be delivered on Wednesday 28 so I spent all day at home just to find out that my item won't be delivered as vehicle been used was to big to get to my place. To be clear item to deliver was a half size pallet weighting les than 50kg, full size dustbin lorries are getting to my place, recently massive fire engin managed to do it so I have no idea what they been using to deliver such 'big' parcel. Anyway delivery was rescheduled for next day, so for me it ment another day of waiting at home as obviously they won't give you the time. By half past two I had to go out for 50 minutes, as I have other life than waiting for delivery so I phoned them just to find out that they planning to deliver it exactly when I'm out and can not be flexible on it at all. So I arrange to collect it myself and lady over the phone told me to be there before 9am. On topic of collection I would like to mention that I've actually paid to have it on my doorstep so me going to collect it is doing myself the job that I've paid for. Anyway I get there quoter to nine, and totally rude block at the counter told to clear of as I can't collect it before 10, at that point I was already paying to mobile mechanic for item in the parcel to be fitted. When I explained that to 'person' at the counter he just gave me a piece of paper and send me to find forklift driver myself. I don't have to even mention that none of busy forklift drivers was interested in looking for my parcel. Nature of my business is that I'm ordering a lot of items every single week, and I never had to deal with such a rubbish service.