This is the most irresponsible company. We were given a definitive date of delivery but your driver never bothered to turn up. When we called to enquiry, the person at the depot who took the call firstly lied that the driver had been at our premises 10 minutes prior to our call and that we were allegedly 'close'. It was actually two hours before our usual close time and we had been waiting for the delivery the entire day. When we queried why the driver did not call, we were given another excuse that is that they had had a very busy day and had been playing catch up. In other words, and reading between the lines, the driver never turned up. We were then promised that the delivery would be made the following morning by 12pm. Yet again, the delivery never arrived as promised. The reckless action of this company caused us to suffer significant financial loss. We had booked our photographer to take pictures of the products that day and had drafted in extra staff to deal with the delivery. All these people had to be paid even though the delivery never arrived. Our launch night for the products had to be cancelled and the missed opportunity to launch our products means our business has now suffered massive financial loss. It is about time the UK government took action against unscrupulous courier companies. The lack of legislation against reckless irresponsible courier company such as sendapallet.co.uk means they get away with being unreliable and irresponsible. Shame on those who work at this company because this is a systemic and chronic problem and everyone at this company is equally liable.