I used sendapallet to collect a pallet containing machinery that I bought on ebay. Seemed like a great solution given that the machinery and parts weighed over 300kg - just what palletised transport is for (and I'd used sendapallet successfully once before). The pallet was collected and delivered when they said it would be - but during transit £300 worth of parts were removed from the pallet. That was over a month ago, and despite me chasing and filling out insurance claim forms for them I'm no closer to having the parts I bought, or the £300 they cost me. Although sendapallet is deliberately marketed as a consumer solution they just aren't set up to work with you as a consumer. The process of claiming through their insurance (which absolutely isn't my problem anyway!) is painful. They ask for things like the cost of manufacturing the goods instead of the cost of replacing them. They only insure up to £5 per kilo of goods lost (which is ok in my case as the parts were solid steel, but if you're sending anything else then forget it). They ask for proof of weight of goods lost. Clearly I can't prove the weight of items they've lost that I bought of ebay so I spent ages finding online links to the individual items where the shipping weights are listed on the public websites - only to then have it queried. I've replied with everything I can, and guess what... nothing. 1 month later and I feel totally ripped off and let down. Next stop trading standards :(