The delivery was supposed to be next day. It took 3 days to arrive due to a "computer glitch". The reality was that tracking information was not available until after the delivery date. Read into that what you will. At least they apologised, but no offer of recompense for waiting in on the day they said they would deliver. I managed to track down the local company who was the final link in the delivery chain. Between us we worked out a mutually convenient time for a delivery. That aspect was good, but it was down to my detective skills and no thanks to Sendapallet.