I was the tour manager for last fall qm2. It was only my second time, the previous year it was my first. The first time I was actually trained and informed for about 3 hours, things were very well explained to me. The following year, it was expected of me to remember everything and was not advised on anything, I was given my package and that was it. I honestly didn’t think I was going to do this again and had no ideas to how I was to handle the second trip. I believed I was doing a good job until I came back and was advised that my services were no longer needed by your company. I did explain that I was not advised on anything the second time and was told I should have used my imagination! I worked for air canada and Canadian airlines combined for 43 years and was a top agent, and if we were off for one year we were given a week refresher training , as any well organized company would do. I was treated like an imbecile by your manager in Toronto and was made to feel totally inadequate! This upset me quite a bit, so you may look into refresher training to managers who do this only once a year. Christel Leach