Went on the Croatia, Slovenia and Venice tour a few years back...our tour director was awful...we spent no time at the sites ...1.5 hours at Plitvice Lakes, boat tour and then 30 min at castle at Lake Bled and similar at all other locations He knew we were upset by how he conducted himself and complained to SDT....no one contacted us for any comments and banned us from future travel. that is very poor customer service!!! Hotel locations were terrible ...very far and SDT coach bus would not drop us into town unless it was part of the tour. Who wants to go on vacation to sit at the hotel??? Not us We are at the stage in our lives that we travel but never again with SDT...too bad you banned us and kept your lousy tour director .