Order process was smooth except for the fact that I had SPECIFICALLY emailed before ordering several hard to find items to see if they were physically in stock. I was sent links to physically in stock items which I specifically ordered. I ordered on Sunday night from this company who promised same day shipping and I paid expedited shipping. 5PM on Monday rolls around with no shipment. I email them and they claimed they emailed me to let me know an item was out of stock. They did NOT. Has they-it would have been in our lengthy thread. Additionally, I combed my inbox. NOTHING. They refused to ship the next step over expedited shipping even AFTER their error. Poor business practices.