Booked a service for my fridge freezer, and the guy turned up and asked me to switch fridge on, which I did. Then he listened to the sound from the appliance, and said, "you have fixed it!" I looked at him and asked how? He said it sounds okay. I told him yes, it sounds okay but it's not cooling anything. He then said maybe it's low on the gas or it's finished. Give it 24 hours, and if it doesn't work you may have to replace it! He started looking in his phone for fridge freezers! Now, I expected him to pull out the fridge have a proper look, like I've seen them do on YouTube! But no, he just asked how I was paying, cash or card! Unbelievable! I paid him and remained with my problems! I still don't know if it's gas, or dust or a blockage, since the so called engineer was also playing the guessing game, instead of actually looking for the problem! Very annoyed and disappointed 😞