Dear SetSchedule, I am writing to let you know I'm very disappointed with the services I received from your company. I asked to cancel my account, but you didn't get my email and charged me without my permission for an auto-renewal. This is not only unethical but also illegal. It is unacceptable that your company would behave in such a manner, especially considering that I explicitly requested to cancel my account. Your failure to honor my request indicates that you do not value your customers and are willing to take advantage of them. Furthermore, I was shocked to learn that you do not offer refunds, even in cases where you have charged customers without their permission. This is completely unacceptable and completely disregards your customers' rights. I would like you to take immediate action to fix this situation. I demand a full refund for the unauthorized charge and the time I spent trying to resolve this issue. In conclusion, no one should do business with SetSchedule because of how you treated me. Your actions are not only unethical but also illegal,