I paid for a VAT registration service only to discover two weeks later that it had not been submitted at your end. Secondly, I have received other redirected mail from other companies on your system which I have since returned to sender. Not good if vital information is getting sent to the wrong companies and mislaid. Thirdly, I received a call to advise me that a parcel had arrived a whole week earlier. We are a engineering company and offer a 24/7 service to our customers and therefore may need spares the next day. We need to notified immediately when a parcel arrives not a week later. I am still looking to appoint an accountant for my business but not entirely convinced of your commitment and service. How can you improve this and provide me with the reassurance of all of the above? Kind regards Tahir Alam (Cool energy solutions)