Placed an order with Bicycle Hero for hard to find Suomy (Suomy has gone out of business) replacement helmet pads that were honestly overpriced. I ordered 2 sets. Took about a month to arrive. I received 2 Suomy facesheilds instead!!! Filed a complaint with Bicycle Hero, they quickly responded about my complaint via an obviously automated computer response system. I explained my dissatisfaction and sent a photo of the wrong items. I expected a response within a day or so. Almost a week has gone by without any response from Bicycle Hero at all. I filed a report with PayPal and I'll get my money back soon. My experience with this company is highly disappointing!!! I'll never use them again. I'm very glad PayPal is there to help the consumer in situations like this. I never buy without them.