I ordered 2 cycle carrier straps, # 1710014392, total cost £14.04, on 14 August 2024 and paid the top P and P rate, (an additional £32.80), to receive them before I went on holiday on 30 August 2024. They didn’t arrive in time, so my extra postage cost for a speedy delivery, was wasted and I had to improvise other support straps for my cycle carrier. On my return from holiday, on 06 September, the order still hadn’t arrived, so I contacted Bicycle Hero, only to discover that my account showed that the order had been cancelled(!) on the day it was ordered - but not by me! However, £46.84 had still been charged to my credit card. Apparently, Bicycle Hero had cancelled it but still charged my credit card! I notified Bicycle Hero that I requested a refund, as the order had been cancelled but, even though I was given a “ticket reference” on each of 2 further complaints, #69755 and #69792, no “support representative” got in touch with me to discuss my issues. I even tried to telephone South Korea but had no success. I eventually decided that I had lost the £46.84 but, to my astonishment, I was advised, on 23 Sep, that my “cancelled” order had been shipped!! Bicycle Hero obviously don’t know what they are doing! It eventually arrived on 02 October 2024, five weeks late! I am afraid that I cannot recommend Bicycle Hero’s “rapid delivery” option, nor the supposed response within 24 hours of a “ticket reference” being issued, nor the chaotic online account which flagged up the order as cancelled and yet it was later despatched! Do not touch with a “barge pole”! At least I now have 2 spare straps, which cost me £23.42 each!