I ordered a helmet in March this year (10 months ago) and have never recevied it. I have raised several tickets without a response and they get closed immediately. The helmet cost USD 750. I have emailed several times and stated I just want my money back but they have not responded. Bicycle Hero is disgusting how they treat their customers in this respect. I will be telling everyone in the cycling world that I know NEVER to buy any equipment from them if they chose not to refund my payment. If an item is out of stock and you are unable to stock it then you should let the purchaser know and refund their money.