Return 230260 - you have now had my return for over 6 weeks and yet I'm disappointed as you have still not refunded me. I've spend alot of time on trying to get this resolved. I have told you on numerous occasions what the parcel looks like, sent proof of return , photos and answered your repeated questions over and over again. You have made promises to escalate to management and contact me and you constantly fail. This is most disappointing and not acceptable. I look forward to hearing from you and receiving a full refund for goods we have returned and you appear to have lost.