Absolutely shocking customer service, ordered a Milwaukee impact wrench on 2/4/22 with next day delivery thinking it would arrive Monday or Tuesday at the latest but didn’t arrive. Emailed them on 6/4/22 for an update, no reply, emailed on 7/4/22 again no reply, phoned on 8/4/22 only to be told the item isn’t in stock and they don’t know when it will be in stock! The excuse for lack of communication was that their systems went down, ok fair enough so asked for a refund only to be told to expect 14 days for it to reach my bank account! Absolutely fuming as it was an item I urgently need but even worse I now need to wait 14 days to get my money back! My advice is buy your goods somewhere more professional. Very disappointed!