I purchased the SGS 2 tonne low profile trolley jack direct from SGS and was really disappointed with its performance from the first time I used it. The design itself is acceptable for a budget trolley jack but it will just not hold any weight without immediately starting to drop. I own a Saab Convertible, so a medium size car, and although it will lift the corner of the car at the jack lifting point, it will not hold the weight long enough to even change a wheel without repeatedly pumping the handle. I accept that a trolley jack is not designed to hold the weight of a car long term, but never, having used dozens of trolley jack over the years have I experienced such a poor performing jack. On discovering the jack was next to useless, I immediately contacted SGS customer services department who were courteous but after numerous phone calls and emails basically said in their opinion the performance was acceptable, and therefore wouldn’t exchange or refund my purchase. Initially they advised me that the jack probably had an air lock and that I should bleed it. This duly did several times but no change. Then I was informed that it would be worth topping up the oil level, and to go to Halfords to purchase their jack oil, which I did at my expense, which still didn’t resolve the issue. Finally I was informed that the Jack was for lifting purposes only and referred me to Point 4 on the Jacks operating instructions that states ‘This is a lifting device only. The load must be supported immediately by other appropriate means’. In other words, the fact that the jack was lifting the car, it was performing as designed, and that If I was using it to change a wheel the car would need to be supported! The jack was never used in anger as it wasn’t safe in my opinion, and having decided that further communication with SGS was a waste of time, the jack eventually ended up in the scrap metal skip at the local tip. Hopefully it will be recycled and made into something useful! I certainly won’t be purchasing anything else from SGS. I tried to leave feedback on their website but they chose not to publish it – surprise, surprise. I also tried to leave feedback on the Trustpilot, website but SGS complained, stating that my purchase and my communication with them was not in the last 12 months so was not relevant. Yes my purchase was more than 12 months prior to the review , but as the product was still being sold, I would of thought the review was relevant but alas Trustpilot decided to uphold the complaint and not publish my review. Bottom line, if you decide to purchase anything from SGS Engineering and you have problems, don’t expect their customers service department to help or provide any sort of worthwhile assistance. I wish SGS would spend as much time and effort looking after their customers as they do trying to block negative but honest feedback!