Had multiple issues regarding a 72" tool box purchased from SGS Engineering. The box arrived damaged and was missing parts, which they asked for evidence and was provided immediately. They agreed to collect it (large heavy item for pallet collection) and refund the full amount back however on 3 occasions they have supposedly booked the toolbox for collection but no one turns up. Waiting around from 8am to 6pm to be told its the delivery company fault however speaking to the deliver company they have zero instructions from SGS for the collection. Once fair enough but 3 times is not a mistake, very clear they do not intend on collecting the toolbox in order to refund the money back. £550 down with a large tool in my garage taking up space and unable to purchase another tool box else where until I get my refund. Now I am going through trading standards and possibly small court claim for this completely dishonest company. Reviews are good when everything goes straight forward but look at how they deal with their customers when issues crop up. WORSE company I have dealt with in years