One of the worst after sales experiences ive ever had. I bought a Hyundai generator 18 months ago from SGS for £700, because I wanted a reliable product from a reputable dealer... and its been a disaster.
When it first arrived the battery was flat so i started it using the hand pull starter, after which the battery seemed ok. I hatdly used the generator for a few months at which point the battery was completely dead. I contacted SGS who told me to contact Hyundai as they handle the warranty. Hyundai (genpower)told me that there was only 30 days warranty on the battery and offered to sell me a replacement for £70.
I went online and found a motorcycle battery for £17. The £17 battery has a 2 year warranty. The replacement £17 battery was 1cm wider so it was hard to fit but i managed.
Then a year later and i am using the generator daily for an hour or two and it stops dead.
After 2 weeks calling and emailing SGS and Genpower i have finally been told today that the 3 year warranty as advertised is actually a 1 year warranty with 2 years faulty parts only. I have to check the smalk print 9n the Genpower website, not on the SGS website, where it states "3 year warranty "So i am responsible for shipping and labour costs.
They haven't even made the effort to help me diagnose the problem for myself so i can can get it going again.
4 years ago
SGS Engineering has a
3.1
average rating
from
322
reviews
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