!!! A V O I D !!! This is the worse online shopping experience ever! Shocking level of communication. First, no order confirmation email and no reply to numerus emails I've sent. After almost 3 weeks waiting the item has been finally delivered but due to the wrong size been order I have to return the ring back. I've posted item on 10/01, according to tracking details item was delivered on 14/01. And again, no communication... Finally, on the 28/01 I've received an email saying you got my item back and will get back to me within one working day. It is 02/02, no communication (again), no refund, nothing... I've tried to ring you 7 times today and one on, absolutely no on answer phone... I've just spot a note in here on the Merchant Metrics bit "Queries Resolved In - Under An Hour" you must be joking! Sorry to say that but I won't be ordering from this shop again... P.S. I have order exactly the same ring from Ti Sento shop in Netherlands and its been delivered within 5 working days!