Received lenses that were damaged, VERY unhelpful and not willing to help. Asked for postage label to send back, they refused to issue even though no fault of my own. Asked for reasonable compensation for inconvenience as the post office is out of my way and queues are horrendous so likely to waste an hour of lunch break. I asked for an additional £10 compensation in form of credit where I would buy another frame, not helpful or sympathetic to something of their error! This was second-time id used them and the credit would have meant I ordered a third frame and a loyal, happy customer but they weren't interested in customer satisfaction so I will not be using them again!