Want to scrap a €400 machine after 22 months? Buy shark In summary, our 22month old shark upright vacuum worked OK, nothing special compared to other brands in the price bracket. Maintained and used in clean filters washed etc condition.Its motor has now broken down. Sharkninja UK will not honour the 5yr warranty and state they cannot supply parts for it, even at my 100% expense, as it is a discontinued model. Clearly non sensical when you can walk into a distributor today ( April 21) and buy one with a 5 yr warranty, not to mention the inconvenient fact their site is clearly advertising the parts required for sale. So what’s upsetting them? Quite a lot it appears lol. We have emigrated and taken the cleaner with us which apparently voids the warranty. Fair enough I can see that. So I will purchase and pay for shipment of parts to me. No comes back the answer, we can’t, correct CANT!!! Ship outside of the UK. Try ebay or Amazon!! OK, details for your customer / warranty services manager please. No, we’re not prepared to escalate this. All I want to do is buy a new motor no ties no caveats !!!! This compares vividly to other items we have in the same scenario.The €100 Bosch vacuum that’s 2 months older and works brilliantly, Dyson who will “do anything they can to help" or Stihl, who operate a world wide warranty and service process. Henry hoovers who ship anything you want here. The list is potentially a long one but shows a customer focused ethos that ensures return business. Sharkninja UK seem to have fallen into the trap of a company who aren't able or can’t be bothered to handle things off the script, which, I feel the uncoordinated customer (non) service operators demonstrate well on their behalf. Avoid like the plague. They just don’t care and it would appear the cleaners are well marketed but in our case at least don’t live up to it in the real world I have all of the above exchanges saved on emails. Quick update: I requested a manager or directors contact details. I did not state why and they're now refusing, saying they're not willing to escalate any complaint. Helpful or not? Lots of pieces of the jigsaw giving a fuller picture. Amusing update : they've finally have sent details but, and this is farcical,customer services do not have contact details for their boss apparently. Instead I have been sent their Leeds business address. I guess the letter will go to, yes customer services general. Do you really want to have to deal with a company this opaque and unhelpful? Hopefully final update : theyve actually sent me an invitation to let them know how many customer service experience went 😂