I was gifted a brand new $300+ vacuum for X-mas 2020. It worked wonderfully until late March 2021 - 3 months later. The red indicator light lite up. I followed the tutorials and videos about cleaning the filters and payed to replace the bigger roller as well as the smaller rollers. Nothing worked since it was the actual machine part of the roller that makes them spin that was broken. I vacuum two carpeted rooms in my house about twice a week. Now, the wand attachment was still working fine. This expensive vacuum only half-worked after three months. I called customer service as I had a five year warranty and did everything they asked to test the vacuum. Shark representatives tell me the five year warranty does not cover the actual vacuum part or the wand. They wanted me to pay $80 plus shipping for a new vacuum attachment. I asked if I could pay extra to get a warranty that covered all the vacuum and was told no. I am not impressed with this company or brand.