Despite the fact their vacuums are great, their customer service is appalling. I placed an order for £1700 11 days ago and made 12 calls to this company. Each time I called i was given bogus information as to the whereabouts of my package. After 12 days of deceit, I was told today that my order will be cancelled as it is over the value of £500 and more than 2 items, and that a refund will take up to 10 days!! Absolutely disgusted with the way Sharkclean are playing monopoly with people's hard earned money. If that was the case, the website should not have let me order. Also If they processed the refund the first time I called i would not have been so furious right now! Personally, I would urge you to avoid this company at all cost unless you want to communicate with a bunch of illiterate, ill mannered college drop outs who do not have a gram of customer service in them. The management is careless and never gets back to you. Unbelievably frustrating experience for me, and I will NEVER order from such an unprofessional company again!