I have owned several shark vaccum the cordless vaccum, the sick handheld , and the shark pet perfect hand vaccum. As well as their mops. They claim to be the best and do their very convincing videos But I am here to tell you every single shark product I have owned a mom of 2 children has broke in less than a year!!!! Garbage made in China. The lastest rip off I ordered from their shark.com website that has been hacked by a jlheng. With PayPal using my credit card. Recvd a transaction nmbr snd merchant transaction nmbr as well . I call shark 14 days later. To ask where is my vaccum? They claim 25 days at first. When their website claims 1-3days. Then I proceeded to give details and I’m told by shark rep at customer service that is not their company. Yet they have my email on record? This was the first I hv ever purchased on line? So how is that? I told them I went to shark.com. They say sharkclean.com. Either way between the scam and 3years of broken different shark products, I am done!!!!! Buyer beware!!!!! Go back to Hoover , and dyson!!! The photo attached is the only product that has not gone to dumps yet. Hanging on by a tread. Never dropped just broke in my hand while using on wood floor. The other two products are in dumpster, hair mangled , always had to flip and cut hair out of brush till finally it just stopped sucking up anything. Some pet pro!!!!