My review isn't about the product, but about the company and their so call customer service. On May 2nd I placed an order for a Shark Al Robot Self Emptying vacuum and an Air Purifier through the Shark Clean website. I placed two separate orders so I could use the promo codes for each item. One was $200 off and one was $100 off. I received and order confirmation on both items. Not receiving product or any notifications, I called to check my order on May 17th and was told by Ackzia my order was cancelled. When asked why, I was told product was out of stock and was told to try and reorder. I went online and of course the promo codes I used originally were no longer available- how convenient. I did not order at that time. Instead, I called Shark Customer Service on May 23rd and explained everything. The lady I spoke with Jakeshia advised only a 20% is offered right now. I explained to her, I did not cancel my order and the discount I was getting originally should be the same discount. She finally advised me to order with the 20% and then call back-she put a note in system, and I would get another 20% off my total. I did as I was instructed. I placed my order, got an order confirmation, called back spoke with Tionne who wasn't able to assist me with the extra 20%. She connected me to Janelle who wasn't able to do the 20% but gave me a phone number and said I should call that number the next day for the 20%. Payment of product went out of my bank account and then went right back into my account. I received an email thanking me for my order on May 23rd at 8:28pm and then I received an email at 9:00 pm saying my order was cancelled. The next day I called and spoke with Monique who advised me the product was out of stock. When I said the payment come out and then went right back into my account, she advised I should contact my bank because they would've done that. Uh no ma'am. I called my bank to let them know I would be purchasing a large dollar item before I ever placed my order and I know what my online limit is without the bank checking to see if the purchase is legit. Monique advised me to visit one of their retailers to purchase. Evidentially this company trains reps to cancel an order if the discount is too much and to drive you to a retailer so you can pay full price. I don't need a shark vacuum or air purifier that bad. I will be sure to tell my friends and family not to bother trying to order a shark vacuum or anything from Shark. There are other brands that are just as good and I'm sure without all the hassle. Four out of the 5 ladies I spoke to were very nice, but only one was willing to try and assist. Monique was rude and hung up before I could ask any other questions. Extremely poor customer service.