Garbage product. Unashamed customer service. Avoid. We purchased our Shark Cordless directly from Shark. Our excitement turned into disappointment when we realised the brush head jammed quickly with hair. Also, the pickup rate was poor. We wrote to Shark customer service and their reply was, “removing hair from the brush roll is classed as general maintenance of your vacuum”. We spent more time removing hair than vacuuming and Shark considered this “general maintenance”!! They would not accept return, refund or exchange. Needless to say, we have stopped using the vacuum cleaner. They spend a lot of money on advertising. Beware. Don’t waste your money on them.