Shefit Bra 2024 Fall Sale - False Advertisement
I purchased five bras from Shefit on December 2, 2024, based on recommendations and their advertised holiday sale. I carefully selected bras from the "Everyday Bras" page, relying on the clearly stated return policy, which allowed returns or exchanges within 30 days if the bra didn’t work, no questions asked.
Despite following Shefit's sizing guide, the bras didn’t fit—they were cutting into my ribs. When I emailed for an exchange, Shefit claimed the bras were final sale due to being discounted 40% or more, citing information supposedly available on the product page and FAQ. However, there were no such disclaimers or asterisks indicating these bras were non-returnable on the page I ordered from.
After I provided screenshots of the original return policy visible at the time of purchase, Shefit reiterated their "final sale" policy, maintaining that items discounted at 40%+ are non-returnable. Interestingly, they updated the product pages to reflect this policy only after my complaint, as seen in a timestamped edit. The updated text now states: “FINAL SALE, NO RETURNS, REFUNDS or EXCHANGES.”
This lack of transparency feels deceptive, leaving customers unaware of the hidden restrictions during purchase. It's concerning how many people may have unknowingly bought these items under the impression they could return or exchange them.
Shefit’s actions—changing their policies retroactively and refusing exchanges—suggest shady business practices. For anyone considering buying from Shefit, be aware that sale items, regardless of the advertised policies at the time, may not be returnable. This has been a frustrating experience, and I caution others to double-check all fine print before purchasing.
In my opinion, Shefit owes everyone affected by this misleading practice the opportunity to return or exchange their products as originally promised. With the screenshots and Shefit openly admitting to me that this was a HUMAN ERROR on their part yet refuses to give a refund, I will be disputing the charges with my bank and recommend everyone to try it. They got busted and are acting shameful in the way they are blaming their customers as if we are stupid.
3 days ago
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