This company is a nightmare. I bought a brand new suitcase to use (ok fine I expect some damage). The suitcase arrived destroyed- see photo. They have insurance up to $3000. So I initiated a claim. It has been handled ineptly from the beginning. Nothing happened, I’ve had to request help multiple times, they then issued a call tag for my damaged suitcase which means they come and pick it up- wow thanks. Usually the damage is inspected but they don’t take the damaged item. So they picked up my destroyed suitcase and I haven’t heard anything since. NEVER use them.