Bought a chest of drawers from IKEA. Paid for the delivery. On the day of delivery I was contacted by (? driver) who stated that my purchase was damaged and whether I still wanted it in its damaged state. I refused and have been trying to get a refund since 6 July. I was eventually refunded for delivery because the chest of drawers weren't delivered. I am still awaiting either a replacement chest of drawers or a refund. Shift do not respond to emails and rarely answer their phone. I have had to resort to going back to their delivery desk in IKEA. Even thought I'm reassured somebody will contact me re my request, I am still waiting. Well, Shift owes me and I'm determined to get this resolved.